Version 1 · Updated 17 October 2026
1. SCOPE
This Policy covers purchases of Creative Credits for Oryyn’s digital AI-creation Services, operated by ViCan AI Labs Pvt Ltd, C-201, Chheda Heights, Next to Corpora, LBS Marg, Bhandup West, Mumbai 78. Email: support@oryyn.tv.
Read this with our Terms of Use and Digital Delivery Policy. Mandatory rights under applicable consumer law remain unaffected.
2. ONE-TIME CREDIT PURCHASES
Top-ups are one-time purchases, not subscriptions or automatic renewals. Pack details, currency, total price and applicable taxes are shown before payment. Purchased credits accumulate and do not expire under the current offering. Credits are for eligible Oryyn Services and cannot be transferred or ordinarily exchanged for cash.
3. NO CANCELLATION OR CHANGE-OF-MIND REFUNDS
Once a Creative Credit top-up purchase is successfully completed, it cannot be cancelled and is non-refundable. This applies even if none of the purchased credits have been used. Purchased credits must be used for eligible Oryyn Services; they cannot be exchanged for cash or refunded because you change your mind, stop using the Platform, close your account, or leave a balance unused.
You may leave checkout before completing payment. There is no cooling-off or unused-purchase cancellation window offered under this commercial policy. The separate treatment of payment errors, non-delivery and mandatory legal remedies below remains applicable.
4. FAILED OR DELAYED GENERATIONS
Credits may be reserved while a generation runs. A confirmed platform or provider failure before successful delivery is eligible for release of the reservation or credit restoration after verification. This returns usage credits; it is not a bank refund. A pending or delayed operation is not automatically a failure.
An output delivered to the review or asset workflow may be chargeable even if you later discard it. If a result is missing or a charge appears incorrect, send the operation reference to support for investigation.
5. PAYMENT PROBLEMS AND NON-DELIVERY
If money was debited but purchased credits do not appear, do not repeatedly pay. Contact support with your registered email, payment or order reference, date, amount and a description of the issue. We will reconcile the transaction and arrange eligible delivery or refund. Duplicate successful charges and confirmed non-delivery are eligible for correction or refund after verification.
Report suspected unauthorised payments immediately to us and your bank or payment provider. Never send passwords, OTPs, CVV or full card details.
6. PAYMENT ISSUE RESOLUTION
Report payment errors, duplicate charges or missing purchased credits to support@oryyn.tv. These are payment or service-delivery issues, not a cancellation option for a correctly fulfilled top-up. We will investigate and communicate the appropriate resolution and any applicable processing timeframe.
Where a monetary reversal or refund is required following verification of a payment error, non-delivery or an applicable legal obligation, its processing depends on the payment provider and original payment method. Any corresponding credits will be adjusted to prevent use of both the returned payment and the associated credits. Promotional and test credits do not independently qualify for a cash refund.
7. UPDATES
This Policy may be updated for future purchases. Changes do not remove rights relating to an existing transaction or mandatory protections under applicable law.