Version 2 · Updated 8 November 2026
Get help with Oryyn
For account access, payments, Creative Credits, generation issues or privacy requests, email support@oryyn.tv.
What to include
- Your registered account email address.
- A short description of what happened, what you expected and when it happened, including your time zone.
- The relevant order, payment, generation or asset reference, if available.
- The page URL, device and browser, plus the exact error message or a screenshot if useful. Hide sensitive information in screenshots.
Choose the issue in your email subject
- Account or sign-in: describe the sign-in method and the step where you are stuck. You can email us without signing in; never send your password or verification code.
- Payment or missing credits: include the payment or order reference, date and amount. If money was debited but credits are missing, do not pay again while the transaction is being checked.
- Generation or missing output: include the generation reference and any visible status or error. Avoid repeating a paid request while the earlier operation is still pending.
- Privacy or grievance: describe the request and the account it relates to.
Following up
Support is handled by email. Keep follow-ups in the same email thread so the issue details stay together. Payment and generation issues may require verification before a resolution can be confirmed; a credit adjustment or refund is not automatic.
See the Cancellation and Refund Policy and Digital Delivery Policy for payment, credit and output-delivery guidance.
Never send passwords, OTPs, recovery codes, CVV, full card details or API keys.
Business and grievance information
Oryyn is an AI-powered creative software service for generating and managing digital creative assets.
Operating and contracting entity: ViCan AI Labs Pvt Ltd.
Registered office: C-201, Chheda Heights, Next to Corpora, LBS Marg, Bhandup West, Mumbai 78.
Grievance contact: Canute Fernandes, at support@oryyn.tv and the postal address above.