Version 1 · Updated 17 October 2026
1. DIGITAL SERVICES ONLY
Oryyn provides AI-powered creative software and digital outputs. We do not ship physical goods; physical shipping charges, addresses and courier tracking do not apply. Services are operated by ViCan AI Labs Pvt Ltd, C-201, Chheda Heights, Next to Corpora, LBS Marg, Bhandup West, Mumbai 78. Email: support@oryyn.tv.
2. CREDIT DELIVERY
When checkout is available, purchased credits are allocated to the purchasing account after successful payment has been verified. Returning from checkout alone is not proof of payment. Verification and account synchronisation may cause a delay; refresh your account and contact support if a confirmed payment is not reflected. No unverified payment is treated as a completed credit purchase.
3. GENERATION AND OUTPUT DELIVERY
Eligible generation requests are processed digitally. Processing times vary by model, request, queue and provider availability; there is no fixed completion-time guarantee. Where supplied, progress or timing estimates are indicative.
Successfully delivered outputs are made available in the applicable review or asset workflow, with download or publishing options where the feature supports them. Private generation is distinct from publishing. Keep copies of outputs you need; availability may be affected by account closure, content removal or retention requirements.
4. DELAYS AND FAILURES
For a missing output, persistent processing delay or paid credits that do not appear, contact support@oryyn.tv with the relevant order or generation reference. Avoid submitting repeated paid requests while an earlier operation is pending. Credit restoration and monetary refunds are covered by the Cancellation and Refund Policy.
5. SERVICE AVAILABILITY
Models and features shown as unavailable, disabled or not yet offered cannot be purchased merely because they are described elsewhere. Payment activation does not itself guarantee that every model or generation mode is available.